As COVID-19 stretches both our health systems and our human and social service organizations, we are continuing to work on ways to extend care.
Together with our customers and partners, we are focused on making sure as many people as possible are able to find and access support during this time of rising need.
Here’s an update on the actions we’ve been taking:
We’re making our platform meaningful right now.
Rapid Resource Verification: Our platform reflects the current COVID-19 operating status for more than 65,000 community services in 15 geographies, thanks to the rigorous and rolling work of our Community Resources team.
COVID-19 Impact Screening: We created a free evidence-based screening that allows users to quickly identify essential needs related to the adverse impact of COVID-19 and automatically map those needs to highly matched vital emergency services NowPow has validated as open and operating right now.
We’re getting our referral tools into as many hands as possible.
Community-Based Organizations: We added our text/email functionality and our COVID-19 screening to our FREE referral tool for CBOs (CommRx) and we created a CommRx Connector ToolBx to help people spread the word about CommRx.
Rapid Sign-On: We made it easy for our customers and partners to scale use of our mobile, one-way referral tool (NowRx) to new users by simply sharing a secure link that directs them to quickly sign on, watch a short training video, and start making referrals. Customers are also offering the tool to their own employees to use for themselves and the people they love in this time of rising need.
We’re making our data actionable and available.
NowPow COVID-19 Maps: We just released the first in a series of interactive COVID-19 Maps to track how community resource availability is changing over time by ZIP code. These hyperlocal maps currently focus on food resources in the nation’s hardest hit areas. [click here]
COVID-19 Resource Insights: NowPow customers also have access to weekly regional resource availability reporting to share with other community stakeholders.
NowPow APIs: If you are using chatbots, remote monitoring or telehealth solutions to support your patients or members, we can supercharge them with our NowPow APIs.
To help our communities stay informed, click here to submit any service-level changes to operating status during COVID-19.
If you’re a CBO and want free access to our resource directory and digital referral tool, email email@example.com.
If you’re a rapid responder or care professional who wants to learn more about using our mobile-enabled solution to make community referrals, email us at firstname.lastname@example.org.
If you’re a customer who has questions, our Product Support team is available at email@example.com, with phone support Monday to Friday from 9 am to 5 pm CDT at (773) 729-1433.
We know you’re making tremendous efforts to keep your communities updated and connected to vital resources during this national emergency.
We are grateful for you and are here to support you.